High-speed rail service between Madrid, Ciudad Real, and Andalusia remains suspended this Wednesday, October 28, following a collision between a Renfe train and an Iryo train in the province of Toledo. According to information provided by Adif at this time, the accident occurred at kilometer marker 118, between Los Yébenes and Urda. The service disruption requires travelers to review their planned trips along this route.
Renfe has announced free changes and refunds for tickets on the affected trains. Passengers should check the status of their service and available options directly with the company from which they purchased their ticket before going to the station. This measure announced by Renfe should not be automatically assumed to apply to other operators: those traveling with Iryo or another company should check their specific terms and notices. It is advisable to keep your ticket and any communications received to process any changes or refunds.
At this time, no alternative transportation plan or schedule for the line’s reopening has been confirmed. If travel is essential, it is prudent to verify the actual availability of buses, flights, or other connections before canceling or purchasing new tickets, without assuming that those expenses will be reimbursed. Announcements from Adif and the relevant operator will serve as the reference for tracking the status of the closure and the solutions offered to each passenger.
Renfe has activated the Assistance Plan for Victims of Rail Accidents and Their Families (PAVAFF) and has set up a hotline for family members: 900 10 10 2.